Top empire today corporate headquarters phone number Secrets

I talked Using the saleman, just after seeking the 800 number of which they instructed me they'd no manager. The salesman claimed he would see about receiving the "head" of your Denver office to talk to me.

Was offered a free space carpet installed, took a number of months to finish mainly because Individuals installers experienced car or truck issues, couldn’t enable it to be or experienced to go away early because the supervisor at Empire wished them at An additional career which was additional essential. It's been One more month, Yet another five phone calls produced, carpet in totally free room and compensated space now coming apart in the seems. A further awful installation task. Spoke to the Tim Sherwin (864-973-8096) from Empire whose response was; “you bought a cost-free area”, “we use subcontractors”, which in his intellect justifies the lousy occupation done in that no cost space and also the nightmare sequel to the other area which was NOT free of charge.

On November 6th, I obtained an automatic message indicating the installers had been on their way. Your team was a no clearly show on November sixth. On November seventh , we rescheduled for November 8th mainly because I had been advised Trevor required to supervise the alternative, and is The explanation why they didn’t exhibit on Monday or Tuesday. November 8th, the initial installer confirmed up with 7 containers of flooring. He requested us what room was getting replaced.

June 19, 2018 at 9:04 am I've talked to numerous customer service individuals that all tell me somebody will connect with me again but nobody ever does? Previous 7 days Empire termed me to inform me that they'd be out Monday June eighteen th to set up our carpet, On Sunday somebody named Tony called me and stated have been they installing carpet on Monday or laying it down. I said it was a location rug he asked if I knew the scale. I stated your salesman calculated it, Tony mentioned the dimensions weren't over the get.He would contact the salesman Carmelo to receive them but if it wanted binding it couldn t be finished the following day. I stated all this was supplied to Carmelo therefore you don t know any of it the working day in advance of your suppose to come out. I am eighty a long time outdated and my wife And that i moved all we could within our bedroom simply because they ended up coming out the next day.

Sigh. I chalk that as much as my fault, Maybe I should not have still left it on the ground, and I'm able to commit an hour or so or two prying it out, scraping it down, and replacing it with an additional. Installation commences and is also finished rather rapidly. I'm asked to do a stroll-as a result of, and all appears properly sufficient, but I am no carpet qualified.

August 31, 2018 at twelve:fifty four pm Terrible, Terrible, horrible! This company has experienced me in tears crying empire today flooring reviews for times about the Terrible work they did on our flooring. It appears so terrible. The sales rep Greg won't give me the knowledge regarding how to Make contact with the installation supervisor. He suggests that he has emailed them and Greg even agreed it seems to be poor. The installation hasn’t even been concluded!

There is no way I must have to pay a dime for someone to come back out to my home to inform me there’s some form of defect with this carpet to appear as undesirable mainly because it does! I have individuals occur above & say why is your carpet snagged around…….what an embarrassment!!

In 2011, Empire Today executed a carpet and padding recycling program to minimize the environmental affect of their working day-to-day functions.

July 3, 2017 at 3:04 pm Chose to surprise my partner that's in the military having a new seem in our home ahead of coming home in July. Most significant blunder planning to Empire. Throughout the to start with month of installation, carpet was coming apart for the seams…virtually. Had challenges with installers not exhibiting up, contacting me to inform me that they'd exhibit up tomorrow and after that just take it upon themselves to indicate up at my household at eight:30pm precisely the same evening.

June 20, 2018 at four:34 pm Over a yr ago, I financed new carpet with “Empire Today” for my household. Every little thing was wonderful until twelve months right after funding this carpet I found that my carpet was wanting extremely outdated and had many wrinkles in several regions of my residence. After i financed this carpet I was instructed by the profits person who my carpet will likely be lined by a lifetime warranty if nearly anything were to happen. I called “Empire today” And that i spoke to someone that then explained to me that my carpet guarantee expired and if my carpet really should be re-stretch I will need to buy that. I asked for to speak to the supervisor who mentioned that she'll cost me $199.00 to extend my carpet, so I told her ok. After that, a Contractor from “Empire today” came to my home to stretch the carpet, he appears at my carpet and says to me “sorry we are not able to stretch this carpet since it was completed improperly from the start and we will require to re-do the entire carpet in your home to fix the trouble. So the following business day I simply call Empire today and requested to speak to some manager who advised me that so that you can accurate the issue I will need to pay for $seven hundred.

I welcome your electronic mail response and stimulate you to get in touch with and speak with me. My most up-to-date practical experience continues to be utterly infuriating along with a disappointment. I have been wanting to solve this matter for more than two many years and it continues to be not settled. Your N.Y. Very long Island Customer Service Section and Installation Division has furnished little or no tangible guidance. They don't abide by up and they don't keep their word whenever they say they're going to call back. I have labored in customer service for twenty+ many years and guide an in-bound revenue and customer service Get hold of Heart crew.

We referred to as the corporate and nobody understands where by the freakin installer are. In no way all over again that I will offer with these business yet again. I will likely be contacting the corporate office to allow them to know that they’re subcontractors suck! They waisted my two working day off looking ahead to absolutely nothing. Any person that reads this glance for an organization that cares

We know that this has become a discouraging encounter to suit your needs, and we apologize in your experience. We acknowledge your considerations, and we’ll be in contact with you Soon to handle your problems.

We’re sorry to hear that the flooring is needing restore, and we’d choose to further aid you. Remember to electronic mail your concerns and account facts to customersupport@ empire-today.com, and point out Headquarters in the subject line so we can easily comply with up with you ASAP.

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